Media Solutions

Refund Policy

Last Updated: Sep-01-2025

At Media Solutions, we are committed to providing high-quality web design and digital services.
This Refund Policy outlines the terms under which refunds may be issued. By engaging our services, you agree to the following terms.

1. Service-Based Nature

Our services, including web design, SEO, eCommerce design, social media management, and other digital solutions, are customized to each client’s needs. Due to the personalized nature of our work, refunds are limited and evaluated on a case-by-case basis.

2. Deposits and Upfront Payments

  • All deposits and upfront payments are non-refundable unless otherwise stated in the service agreement.
  • Deposits secure your project and cover initial planning, resource allocation, and administrative costs.

3. Project Cancellations

  • If a client cancels a project after work has begun, any completed work up to the cancellation date will be billed and is non-refundable.
  • In certain cases, at our discretion, partial refunds may be offered if minimal work has been completed.

4. Non-Refundable Services

The following are strictly non-refundable:

  • Domain name registrations
  • Hosting services
  • Third-party software, tools, or integrations purchased on behalf of the client
  • Completed design or development work that has already been delivered or approved

5. Service Dissatisfaction

If you are dissatisfied with our service, we encourage you to contact us immediately. We will make reasonable efforts to address concerns, provide revisions, or correct issues as outlined in the service agreement.

6. Refund Request Procedure

To request a refund, please contact us in writing at the details below. Refund requests must include the project name, invoice number, and a clear explanation of the reason for the request. Each request will be reviewed, and you will be notified of the decision within 10 business days.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Media Solutions
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://msgsd.com