Frequently Asked Questions

ORDERING & SHIPPING INFORMATION

1. United States: XLAB ships to all 50 States and APO/FPO/DPO addresses. You may experience longer delivery times when shipping outside of the 48 contiguous states.
2. International: In countries where we do not have a local distribution partner, XLAB will ship to your country directly. Simply choose the XLAB gear you wish to purchase and proceed to check out. Use the pull-down menu to choose your particular country and you will be presented with the applicable costs and, when available, the estimated delivery times. If your country is not included in the pull-down menu, it means we most likely have a local distributor that can help you find and purchase XLAB gear. To find your local distributor, please visit our Global Distributor page. If you don’t see your country, e-mail us at sales@xlab-usa.com to let us know where you’re interested in seeing XLAB!

When will I get my order?

1. United States: We have six options for shipping (depending on your order size), including FedEx and United States Postal Service (USPS) options. Every order is shipped via a trackable method. Estimated delivery times, when available, are displayed at checkout. These estimates are provided by the service provider (not by XLAB) and as such XLAB has no control over actual delivery times. Please refer to the applicable service provider for detailed information on shipping times.
2. International: We offer multiple shipping options for international shipments. Service providers vary depending upon the receiving country and/or region. As with service providers within the United States, some International service providers will provide estimated delivery times. These estimates are provided by the service provider (not by XLAB) and as such XLAB has no control over actual delivery times. Please refer to the applicable service provider for detailed information on shipping times.

How quickly will my order be processed?

Orders placed by 12:00 pm PST will ship by the next business day. Any orders placed on Friday after 10:00 am PST will ship the following Monday.
Orders placed by expedited shipping methods (FedEx Standard Overnight or USPS Priority Mail Express) placed by 10:00 am PST (Monday-Friday) will ship on the same day.
USPS does not guarantee delivery times for Items shipped via USPS First Class or USPS Priority Mail. USPS Priority Mail Express offers a money-back guarantee delivery timeframe. Refer to USPS website page on delivery times.

What if I live in Puerto Rico?

For customers in Puerto Rico please visit our Global Distributor page to purchase locally.

How do I receive my tracking information?

You will receive your tracking information once your order ships. Please note: sometimes, shipping companies issue a tracking number before the item leaves our HQ. During this short timeframe, the tracking number may come up as ‘unavailable’. This just means the shipping company is currently on their way to pick it up and your order will be trackable soon.

Help! I have a race this weekend and desperately need my XLAB item!

Our offices are open 8:00 am – 4:30 pm PST Monday-Thursday and 8:00 am to 12:00 pm Friday, and we want you to have a successful race! If you’re in desperate need of an item at Torpedo Speed – call us at (760) 735-3215. We can recommend an XLAB RETAILER to find at the race expo, or find a way to get your product to you ASAP.

What types of items are available in the XLAB Outlet?

Look no further for great prices on demo or minor blemish XLAB favorites! These are the ones you’ve seen on display at expos or used in photo shoots. They’ve been proudly mounted on super bikes displayed at our offices, or configured to help our engineers develop new product ideas. Other than slight blemishes, discolorations, or artwork differences, these limited quantity products are fully functional and 100% approved to our rigorous product standards. All items in the outlet are FINAL SALE.

Oh No – I forgot my password!

Don’t worry! Click ‘Lost Password’ on the sign-in screen and a new temporary password will be sent your way.

Oh…and who is XLAB, exactly?

XLAB takes each product very seriously – as though it is going to fly. Take an inside look at our headquarters, our team, what makes an XLAB product so special – and what you become a valued part of when you ride with XLAB. Take an inside look.